Thursday, 25 August 2011

Communication - it's not meant to be a one way thing

I don't know about you, but if I send an email asking a specific question, then I expect a response within a day or so - even if it's just to say, "We'll have to get back to you at the end of the week".

If this lack of responsiveness was from a massive busy government department with an anonymous email address on their website I might understand, but for a commercial organisation that is paying for my services it really doesn't make sense.

Perhaps it's a hangover from the 20th century when some businesses provided their employees limited access to a shared computer for such high tech communication?

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